1. Who We Are

This website is operated by Hospitality HQ T/A The Locker Room Leicester, a hospitality business operating in the United Kingdom.

We are the data controller responsible for your personal data under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

2. Personal Data We Collect

We may collect and process the following categories of personal data:

• Contact details such as name, email address, and phone number
• Booking, ticketing, or enquiry information
• Website usage data, including IP address and device information
• Communications sent to us via forms, email, or social media

3. How We Use Your Data

• To respond to enquiries and provide customer support
• To process bookings, reservations, and ticket purchases
• To improve our website, services, and customer experience
• To comply with legal and regulatory obligations

4. Lawful Bases for Processing

• It is necessary for the performance of a contract
• You have provided consent
• We have a legitimate business interest
• We are required to comply with a legal obligation

5. Cookies & Tracking

Our website uses cookies and similar technologies to ensure functionality, analyse performance, and enhance user experience.

6. Data Sharing

We do not sell your personal data. We may share data with trusted service providers who assist us in operating the website or delivering services, subject to appropriate safeguards.

7. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

8. Your Rights

• The right to access your personal data
• The right to rectification or erasure
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time

9. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

10. External Links

This website may contain links to third-party sites.

11. Complaints

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

12. Changes to This Policy

We may update this Privacy Policy from time to time.